Services

Three pillars.
One seamless IT partnership.

Whether you need rock-solid infrastructure, day-to-day management, or a team that turns your tools into real leverage — we do all three, and they're best when they travel together.

01 / INFRASTRUCTURE

IT Infrastructure

The foundation you only notice when it's built right. Networks, hardware, cloud, and VoIP — specified, procured, and deployed by engineers who own the outcome.

  • Network design & deployment
  • Hardware procurement & lifecycle
  • Private + public cloud (Azure, AWS)
  • VoIP & unified communications
14 projects last quarter
02 / MANAGEMENT

IT Management

Always-on operations you can forget about. Unlimited NZ-based helpdesk, proactive maintenance, cybersecurity, and backup — wrapped in transparent reporting.

  • Unlimited helpdesk (NZ-based)
  • 24/7 monitoring & patching
  • Cybersecurity & compliance
  • Backup & disaster recovery
99.98% uptime across managed fleet
03 / OPTIMISATION

IT Optimisation

Turning your stack into a genuine competitive edge. Technology alignment, workflow automation, Microsoft 365 and Copilot rollouts with measurable ROI.

  • Microsoft 365 & Copilot
  • Workflow automation (Power Platform)
  • Technology alignment reviews
  • Professional services & training
Avg. 30% cost saving delivered
Inside IT management

The plumbing behind amazingly seamless.

Unlimited NZ helpdesk

Real engineers, real quickly. No scripts, no offshoring, no tiered nonsense — you get the best person for the problem, first time.

3.2m
avg first response
94%
first-contact fix
8am–6pm
NZT · with 24/7 for critical
Cybersecurity & compliance

MFA, EDR, email security, phishing training, ISO alignment. We led the tech response for the 2020 & 2023 NZ General Elections — we know high-stakes security.

91SECURITY SCORE
4 areas hardened this quarter — MFA coverage, Defender rollout, DNS filtering, conditional access.
Backup & DR

Immutable, off-site, tested monthly. You'll know because we show you the restore drill.

24/7 monitoring

30-day fleet health · 1 minor advisory resolved

Microsoft 365

Tenant setup, governance, and ongoing optimisation — the way Microsoft wishes you'd run it.

Cloud migrations

On-prem to Azure or hybrid, done in phases so your team never logs in to chaos on a Monday.

Managed VoIP & mobile

Phones, numbers, plans, and the app that ties them together — all on one invoice.

Why Bluehex

The usual choice, vs the right one.

In-house IT hire Break / fix Bluehex partnership
Coverage 1 person, business hours On-demand, paid hourly Whole team, with 24/7 critical
Depth of expertise Generalist by necessity Whoever's free Specialists across 8 domains
Proactive monitoring Best effort 24/7, alerting, patched
Cost predictability Fixed salary + overhead Surprise invoices Fixed per-seat, no surprises
Strategy & alignment Depends on the hire Quarterly roadmap with CIO-level
Typical saving vs in-house Up to 30%
Onboarding

14 days from hello to sorted.

A repeatable, low-friction onboarding we've run for over 200 organisations. Transparent, phased, and fully reversible if we're not the right fit.

1

Discovery

60-minute call with a senior engineer. We listen, ask sharp questions, and tell you where to focus first.

DAY 0
2

Assessment

Tech audit of your environment, licensing, security posture, and backup status. You keep the report.

DAY 1–4
3

Transition

Monitoring agents, documentation, portal access, and a kickoff meeting with your named team.

DAY 5–11
4

Business as usual

Service live. Monthly reporting, quarterly alignment, and a Copilot that actually understands your stack.

DAY 14+
Ready to talk specifics?

Let's build a service package that fits your team.

A 60-minute discovery call with a senior engineer. Walk away with a clear recommendation, even if we're not the right fit.

Book a discovery call See the portal